Tuesday, December 28, 2010

An error has occured: One of the update processes returned error code 1601

Whilst performing a shadow protect recovery of our domain controller (Win 2k3), SQL server (Win 2k3 64bit) and Exchange 2007 Server (Win2k3 64bit)  to our new Hyper-V 2k8 R2 server I encountered a strange issue.

Basically after you have finished a shadow protect recovery, before booting into the operating system it is recommended that you boot into certain modes for certain server roles (eg: for a domain controller, boot into active directory restore mode, for SQL servers.. safe mode with networking).

When I did this, I was unable to install the Microsoft Integration Services setup as I would get the following error half way through the installation:

An error has occurred: One of the update processes returned error code 1601

This meant that I didn't have mouse functionality or network capabilities.

Now, this puts you into a bit of a quandary as you shouldn't boot certain servers with certain network roles on them without a network adapter installed.

To resolve this issue (make sure you have ran the installation first), I used keyboard shortcuts to get into the Integration Services setup CD and copied the files sitting under the following .cab files to a location on the C:\ drive (only grab either x32 or x64)

Windows6.0-HyperVIntegrationServices-x64.cab
Windows6.0-HyperVIntegrationServices-x32.cab

Once this was done, I went into device manager and manually installed the missing drivers.

Once completed, I was able to access mouse capabilities but I still couldn't get into the network card (even though it was installed). After another reboot (and back into the certain safe mode), I was able to set the IP of
the network card and remove the hidden devices.

Once I was in the operating system (not safe mode), I was able to do a repair install of the Integration Services without any issues (did loose network connectivity for around 20 seconds during the process).

I then went onto recover some Windows 2008 R2 servers and noted that they didn't not have the problem mentioned above.

6 comments:

  1. Dude, I was thinking of doing that, having a very similar error, but I thought it wasn't worth trying. I am so glad you blogged this. Saved my butt! Physical server went down hard, no coming back. I had made vhds of every server for just in case this happened. Pretty good backup strategy actually :)

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  2. Thanks for this, it allowed me to get Integration Services installed on an old XP box. This was for Hyper-V on Server 2012 R2 and I extracted the 6.2 cab and used the files to install loads of drivers.

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    1. Cheers for that mate, good to hear it still works for Win 2k12 R2!

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  3. Extremely helpful, thanks for sharing this. I had the same error after virtualising an ancient Windows XP physical machine. Following your method I was able to get the damn mouse working!

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  4. Thanks for giving me another troubleshooting path. I tried the instructions above and was able to manually fix the two unknown devices in the device manager that I thought were holding it up, but in the end I just removed the original version of Integration Services, rebooted, then it reinstalled without issue.
    Sites like yours are an asset to the 'net.

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